Trouble Shooting
Album Covers for MP3 files.
When uploading MP3 files for your radio channel be sure to check your ID3tag so the appriopriate Title, Album cover and Artist are connected to it. If you have an Unkown artist or title the cover photo may default to our revmedia thumbnail or will get mixed with another cover. To be sure your Album artwork will properly show, You will need to check the ID3tag.
You can use this software to assure your MP3 files are in order.
Below is a link to our online manual on our Audio Library.
http://www.revmediatv.com/manual/dashboard/my-radios/audio-library/
Visit this page for more info. on ID3 tags.
If you currently have mp3 files uploaded and notice the artwork isn't correct, You will have to delete it from our site, Open the file in the mp3tag software, attach your artwork to it then reupload to Revmedia.
Corrupted Autorecordings
Question: I did a live streaming event using a WiFi connection and the recorded video seems to be corrupt.
Answer: By corrupt you refer to the fact the video was not saved in your account. This happens only in the following scenario:
The internet connection dropped while the LIVE recording took place and the video could not be saved properly in User’s Dashboard – under My Library.
When using WiFi connections (free) the connection may be “limited” on purpose and this may cause breakage in your streams no matter what broadcaster you use.
Have you for instance tried to use the other broadcasters available? You can use Web broadcaster, Desktop broadcaster, HD Wave broadcaster and 3’rd party broadcaster.
After that you can let us know if all broadcasters are performing in the same manner.
Question: After I making several LIVE streaming sessions, I noticed that not all the auto-records were saved in my user account.
Answer: This is related to the storage space allowed for each account. Storage management can be done in 2 ways.
a. Increase the storage allowed for the package you have assigned to your account.
b. NOT recommended: Turn auto recording OFF so not all live streaming is recorded.
Turn the auto recording settings to OFF and control manually what LIVE stream you want to record.
Black Screen when streaming
You need to ensure that in channel under publishing:
Enable HTML5 live stream fallback.
Also make sure your settings in Adobe Flash Media Live Encoder are set to:
Video: h.264
Audio: AAC
This should get your system streaming correctly.
Blank Screen when using Magewell HDMI to USB
Resize video to 720x480 on broadcast tab in SD Wave, and in AFMLE uncheck 'mantain aspect ratio' and manually input '720x480'.
this will not be an issue once we upgrade to HD
Case 2: Google Chrome Not Playing Videos on iPhone/ Android
Suppose Chrome not playing videos happens to you on iPhone/ Android, you may try other methods to deal with the issue. Make sure you are in a good network environment and then try out these solutions.
Workaround 1: Force and Restart Chrome App
There is a great possibility that the videos can play after you restart the Chrome app, and before that, you should force the app to stop.
i. iOS users are required to double-click the Home button to get the recently used apps'list and swipe Chrome up to close it.
ii. Android users can slide up the menu and also slide up to force close Chrome ap,; or you can go to Settings > Apps > Chrome > Force Stop.(In the same interface you can also clear cache of Chrome).
Thereafter, tap to run Chrome again.
Workaround 2: Ensure Enough Phone Storage
Enough storage is necessary for video loading, and insufficient storage prevents video to play.
i. iOS users can run Settings > General > iPhone Storage.
ii. Android users can open Settings>About to see how much free space left on your phone.If the storage is running out of, export photos or other media files to PC to free up space.
Workaround 3: Clear Browsing Data
Despite insufficient storage, accumulated browsing data is another factor that keeps video loading on Chrome of your phone. What’s more, it will slow down the app to run, so you should clear browsing data timely.
Step 1: Open Chrome on your phone, tap on Menu > Settings > Privacy.
Step 2: Check "Browsing history", "Cookies, site data", and "Cached images and files", and tap Clear to delete them.
Also, as I mentioned before, Android users can run Setting > Apps > Chrome > Clear Cache to clear browsing data.
Workaround 4: Update/Reinstall Chrome App
The updated app will always fix some problems, add some features and more. So updating is an option for you to make Chrome video play again. You can go to App Store/Google Player to install the newest version of Chrome.
Besides, delete the app is also a good choice to remove problems.
iOS users are required to hold the icon of Chrome, tap "X" on it to delete the app, and then install Chrome again in App Store.
There are two ways for Android users to uninstall Chrome:
1. Drag the icon of Chrome to trash can;
2. Open Settings > Apps > Chrome > Uninstall.
After that, install Chrome in Google Play.
Enable Flash on Sites for Desktop/Laptops
Abode Flash Player is a necessity for you to watch videos on Chrome. Therefore, when videos on Chrome are not playing, check if Flash is enabled.
If you are receiving flash errors when viewing videos on our Revmediatv.com site, Please follow directions below to allow Revmediatv.com to play flash videos. Be sure to open a new tab and go to Revmediatv.com before beginning the steps.
Step 1: Open the video page, on the left of the web address, click Lock (the icon of a lock ) or Info (the icon of an exclamation point in a circle);
Step 2: Open the drop-down menu beside Flash and choose Always allow on this site;
Step 3: Refresh the page and Flash is enabled on the site.
Remember, you should only enable Flash on websites that can be trusted.
Workaround 3: Reinstall Adobe Flash Player
If you make sure you have turned on Flash but video is just not playing, try to reinstall Adobe Flash Player and check if the problem lies on it. Follow these steps.
Step 1: Open Chrome, visit chrome://plugins; or click Three-Dot button on the upper right > More Tools > Extensions;
Step 2: Find out Flash Player, delete it or disable it;
Step 3: Visit adobe.com/go/chrome, and download Flash that is fitting with your operating system.
Suppose this method cannot have videos, Flash Player may not be responsible for the problem. Continue to read.
Workaround 4: Reset Chrome Settings
Video not playing may also result from problematic Chrome settings, and you can revise it by resetting the settings.
Step 1: Click More/Three-dot button on the top right;
Step 2: Choose Settings > Advanced > Reset.
It will reset your launch page, pinned tabs etc., disable all extensions and clear cache and cookies, while your bookmark, browsing history will not be deleted. Now restart Chrome and see if you can watch your videos.